Concierge
A front-desk officer who welcomes visitors, manages access and keeps an eye on the lobby.
Overview
Overview
Front desk security combines a welcoming presence with access control. The officer greets people, checks them in according to your procedures and stays alert to what is happening in the lobby.
It works well where tenants, residents or guests expect a professional, service-minded first contact.
Situations it suits
- Multi-tenant office buildings
- Residential towers and condominiums
- Hotels and venues with a staffed lobby
What officers are responsible for
- Greet visitors and check them in using your access procedures
- Receive deliveries according to building policy
- Monitor the lobby and entrances
- Keep visitor and incident records
Exact duties are written into the site instructions for your property and agreed before service begins.
How coverage is planned
- 1Learn your building’s access rules and tenant or resident lists
- 2Agree on desk hours, check-in steps and delivery handling
- 3Set expectations for appearance, communication and handover between shifts
Questions about this service
Planning concierge?
Share a few details and we’ll prepare a proposal for your site. A request is not a purchase and doesn’t commit you to anything.